RubySquare
Refund Policy
14-day money-back on portal services, Google Play's flow for in-app purchases, and exactly how to ask — no hoops, no retention scripts.
Questions about this document?
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Contact us1. Portal services
Services purchased through this site — coaching sessions, training plans, licenses, tournament kits, gift passes — carry a 14-day money-back promise from the date of purchase. Conditions, in plain terms:
- Not yet delivered: full refund, no questions.
- Delivered but unused: full refund — e.g., a downloaded kit you haven't run, a coaching block with no sessions held.
- Partially delivered: pro-rata refund — unused coaching sessions, remaining weeks of a plan, unexpired license terms.
- Fully consumed: a completed 30-day plan or a finished coaching block isn't refundable — but if the outcome genuinely disappointed, talk to us; we resolve these case by case.
2. In-app purchases
Ruby Pass purchases go through Google Play billing — refunds follow Google's process. You can request directly through your Play order history (usually instant within 48 hours of purchase) or ask us via contacts and we'll walk you through it. Gift pass codes that are unredeemed are refundable to the purchaser within the same 14-day window.
3. How to request
Email [email protected] or use the contact form with 'refund' in the subject, plus your order ID or purchase email. One message is all it takes — there's no form maze, no required phone call, and nobody whose job is to talk you out of it.
4. Timelines
Refund decisions are made within 2 business days. Approved refunds return via the original payment method — card refunds typically land in 3–7 business days depending on your bank. Google Play refunds follow Google's timeline, usually faster.